DandS Power LTD Website Privacy Policy

 

Last updated: 2 October 2026

 

1. Who we are

 

DandS Power LTD, trading as D&S Power, is responsible for the personal information described in this policy. We are the data controller. Our company number is 15510445.

 

This policy explains how we collect and use personal information when you visit our website, contact us, request a quotation or use our equipment hire, servicing, repair, maintenance and inspection services.

 

Email: info@dandspower.co.uk

Postal address: DandS Power LTD, High Gables, Malton, North Yorkshire, YO17 8RT, United Kingdom

Website: https://www.dandspower.co.uk

 

2. Information we collect

 

Depending on your dealings with us, we may collect:

 

• Your name, business name, job role, email address, telephone number and billing, delivery or site address.

• Details of enquiries, quotations, bookings, hire requirements, equipment, service work and inspections.

• Correspondence, feedback and information you provide through website forms, email, telephone or social media.

• Order, invoice, payment and account information.

• Contact details and signatures on hire agreements, delivery records, job cards and inspection reports, where relevant.

• Technical information generated when you visit our website, such as IP address, browser and device details, access times and security logs. Where enabled and permitted by your choices, analytics or advertising tools may also collect information about pages visited and interactions.

 

Please only give us information that is relevant to your enquiry or service requirement. Our services are aimed at adults and businesses; we do not intentionally collect children's personal information.

 

3. Where information comes from

 

We normally receive information directly from you. We may also receive it from someone making arrangements on your behalf, your employer, a contractor or site contact involved in the work, or a social media platform when you submit an enquiry or lead form.

 

If we obtain business contact information from public sources for permitted business communications, those sources may include company websites and professional directories.

 

4. Why we use information and our lawful bases

 

Enquiries and quotations: We use your information to answer questions, assess requirements and prepare quotations. Our lawful basis is taking steps at your request before entering a contract with you. For enquiries made on behalf of a company, we rely on our legitimate interest in responding to business enquiries and arranging services.

 

Delivering services: We use information to manage bookings, hire agreements, deliveries, collections, servicing, repairs, inspections and customer support. We rely on performance of our contract with you, or our legitimate interest in delivering services to the business you represent.

 

Accounts and administration: We use information for invoicing, payments, record keeping and debt recovery. We rely on contract, our legitimate interest in administering and protecting our business, and legal obligations where accounting or tax rules require records.

 

Safety and inspection records: We use relevant information to document work, examinations, findings and safety matters. We rely on applicable legal obligations where records are required by law, and otherwise our legitimate interest in maintaining accurate technical records and managing safety and claims.

 

Website operation and security: We use technical information to provide the website, troubleshoot problems and prevent misuse. We rely on our legitimate interest in operating a secure and reliable website.

 

Marketing: Where consent is required, we obtain it before sending marketing emails or texts. Where the law permits communications without consent, we rely on our legitimate interest in promoting relevant services and maintain the required opt-out arrangements. You can unsubscribe or contact us at any time. We do not treat an enquiry as blanket consent to marketing.

 

Analytics and advertising: Where we use optional tracking that requires consent, we rely on your consent. The tools used and their purposes must be described in our cookie information.

 

We consider the impact on individuals before relying on legitimate interests. Where information is needed to fulfil a contract or meet a legal requirement, we will explain this when collecting it. Without that information, we may be unable to provide the requested service.

 

5. Who we share information with

 

We share relevant information only where needed for the purposes above. Recipients may include website hosting and IT providers, email and business software providers, payment providers, accountants, insurers, professional advisers, and contractors or delivery providers helping us fulfil your booking or service.

 

We may disclose information to authorities where legally required, and to advisers or other relevant parties where necessary to establish, exercise or defend legal claims.

 

Our website is hosted on Wix. Wix processes website visitor information on our behalf to provide hosting, website functions and associated services. Information submitted through Wix website forms may be stored in Wix systems. Details of Wix's processing and service providers are available at https://www.wix.com/about/privacy and https://support.wix.com/en/article/list-of-wixs-sub-processors.

 

6. Cookies and advertising technologies

 

Our website may use cookies and similar technologies. Essential technologies support functions such as security and remembering your privacy choices. Optional technologies may measure website use, enable embedded content or support advertising.

 

Where consent is required for optional cookies or similar technologies, we seek your consent before using them. Where a cookie consent panel is provided, you can use it to accept or reject optional categories and manage your preferences. You can also manage stored cookies through your browser settings. Blocking essential cookies may affect website functionality. Withdrawing consent does not affect the lawfulness of earlier processing.

 

Wix and any additional apps or integrations may use different cookies depending on the features enabled. Information about Wix cookies is available at https://support.wix.com/en/article/cookies-and-your-wix-site. You can contact us for information about the cookies and tracking tools used on our website.

 

Submitting a Facebook or Instagram lead form may involve the platform handling information under its own privacy policy. We use the enquiry information supplied to us to respond and arrange the service you requested.

 

7. International transfers

 

Wix is an international provider. Wix visitor information may be processed in Israel and by its service providers in other countries, including the United States. Wix publishes details of its sub-processors and transfer arrangements at https://support.wix.com/en/article/list-of-wixs-sub-processors.

 

Where personal information is transferred outside the UK, applicable protections may include UK adequacy regulations or approved contractual safeguards with additional measures where required. The mechanism depends on the destination and recipient. You can contact us for information about the safeguards relevant to your information or how to obtain a copy.

 

8. How long we keep information

 

We keep personal information only for as long as necessary. The period depends on the type of information and the reason for keeping it:

 

• Enquiries and quotations: for the time needed to answer the enquiry, follow up the quotation and resolve any related questions. We consider whether there is an ongoing customer relationship or a reasonable prospect of further contact.

• Customer agreements and transaction records: for the relationship and any subsequent period required for accounting, tax, contractual obligations and the establishment or defence of legal claims.

• Service, inspection and safety records: for the applicable statutory record keeping period and any further period justified by the equipment's history, continuing maintenance requirements or potential claims.

• Marketing contact records: until you withdraw consent, object, or the information is no longer needed for permitted marketing. We may retain minimal suppression information to respect an opt-out.

• Website logs and technical information: for the period needed to operate the website, investigate faults and security incidents, and meet relevant provider retention requirements. Cookie expiry varies by cookie and enabled website feature.

 

When deciding retention periods, we consider legal requirements, the sensitivity of the information, the purpose of processing and whether that purpose can be achieved with less information. A dispute or legal hold may require particular records to be retained longer. Information is deleted or anonymised when no longer needed. Contact us for the retention arrangements applicable to a particular record.

 

9. Protecting your information

 

We use appropriate technical and organisational measures to protect personal information, including limiting access to those who need it. No internet transmission or storage system can be guaranteed completely secure.

 

10. Your rights

 

Depending on the circumstances, you may have the right to access your personal information, correct inaccurate information, request erasure, restrict its use, and receive or transfer certain information in a portable format. Where we rely on consent, you may withdraw it at any time. These rights are subject to legal conditions and exemptions.

 

YOUR RIGHT TO OBJECT

You can object at any time to use of your personal information for direct marketing, including associated profiling. We will stop that use. You may also object to processing based on legitimate interests for reasons relating to your particular situation.

 

To exercise a right, email info@dandspower.co.uk. We may need proportionate information to verify your identity. We normally respond within one month, subject to lawful extensions or adjustments. Requests are normally free of charge.

 

11. Complaints

 

If you have concerns about how we use your information, please contact info@dandspower.co.uk so we can investigate and respond. You may also complain to the Information Commissioner's Office, the UK data protection regulator, at https://ico.org.uk/make-a-complaint/ or by telephone on 0303 123 1113.

 

12. Changes to this policy

 

We may update this policy to reflect changes to our services, website or legal requirements. The latest version will appear on our website with its update date. Where required, we will bring significant changes to your attention directly.